FAQ

Store location

QHow many locations do you have? Where are they?

Uncle Tetsu’s Japanese Cheesecake is at 598 Bay Street, Toronto, first location of Uncle Tetsu in Canada. Uncle Tetsu’s Japanese Bake at 596 Bay Street, is just next to our first cheesecake shop, offering our savoury bake products (***Coming Soon!***). We have another cheesecake shop at Union Station in its York Concourse. We proudly presents Uncle Tetsu’s Japanese Angel Cafe at 191 Dundas St W for dine-in experience with Japanese pop culture and dance as well as take-out.

Hours

QWhat is Uncle Tetsu’s opening hours? Are you guys open on Statutory Holidays?

Our cheesecake shop opens from 8am to 11pm everyday, including most of Statutory Holidays. Uncle Tetsu’s Bake opens from 10am to 9pm everyday (*** Coming Soon! ***). Cheesecake shop at Union Station opens from 8am to 9pm from Mon to Fri and 10am to 8pm for Sat and Sun. Angel Cafe opens from 1am to 10:30pm from Mondays to Thursdays and its dine-in starts from 3pm from Mondays to Thursdays. On Fridays, Saturdays and Sundays it opens at 12pm.

Pre-Order

QDo you offer pre-order, wholesale, catering, and delivery?

You can place a pre-order at Angel Cafe (191 Dundas St. W) for more than 10 cheesecakes. Please contact Angel Cafe directly. Phone: 647-351-2666
We do not do wholesaling, catering nor delivery.

Lineups

QHow long is the line usually?

The wait time vary by the hour, but the average wait time is about 15 to 30 minutes.

QWhy is the line always so long?

The number of cakes we can product per hour is limited by our small space and capacity. We are doing our best to be efficient and produce cakes as fast as we can, but we are still unable to meet the popular demand.

QWhat is the best time to come to avoid the big lineup?

We open at 8am and the wait time in the morning is 0 to 5 minutes.

Product and prices

QWhat products do you currently offer? And how much are they?

  • Japanese Cheesecake: $10.00 no tax
  • Honey Madeleine: $2.21
  • A bag of four Honey Madeleines *buy 3 and get 1 free: $6.63
  • Rusks: $3.54
  • Cheese tart (1 pc): $3.50
  • Cheese tart (6 pcs) *buy 5 get 1 free: $17.50 no tax

Tax will be applied to all above except whole cakes and a sets of 6 cheese tarts.

Ingredients

QWhat are the ingredients in you cheesecake?

The main ingredients used in our cakes are flour, eggs, cream cheese, sugar, baking powder, honey, butter, and milk.

QI have dietary restrictions. What are the ingredients used in your products?

All of our products are baked from all natural premium local ingredients and no additives or preservatives are added. We do not add gelatin, soy, extracts, sesame oil, peanut oil, seafood, or any types of nuts in the products that we presently offer. Our baked goods are not meant to be Halal nor Kosher or gluten-free.

Limitation of the purchase

QWhy is there a quantity limit? What is the limit per customer?

We limit the quantity to one cheesecake per customer due to our limited oven capacity and to make the waiting time shorter. For madeleine, you don’t have to line up nor are you limited on numbers purchased.

QCan I buy two cakes if I’m pregnant? Does my baby count as a customer? Can I buy a cake for my friend/mother/wife who is busy/sick and couldn’t come?

To make it fair for all customers we cannot make any exception to the quantity limit regardless of the circumstances. A baby, even an infant, counts as one customer. But an unborn baby cannot count as a customer. In order to count as one customer, the person has to be in line from the start of the line-up and at the time of purchase.

QI can’t finish one whole cake, can I only buy a slice?

Our Japanese Cheesecake is available as a whole six inch cake only and not in individual slices at this moment.

Payment

QWhat methods of payment do you accept?

We accept credit card, debit card and cash.

QDo you accept US dollars?

Unfortunately, we do not accept US dollars.

Storage of the product

QHow do we store the cakes if we cannot eat them right away? How long will they last?

Our Japanese Cheesecakes can stay in room temperature for up to 12 hours. We recommend putting them in the fridge (not freezer) as soon as possible, and they can last in the fridge for up to 3 days. Our Madeleine can stay in room temperature for up to 3 days.
Please avoid any direct sunlight or heat.

Other Inquiries

QAre there any employment opportunities available?

Thank you for your interest in working for Uncle Tetsu. Yes, we are looking for new staffs. Please send us an email at uttoronto.hiring@gmail.com with your resume.

QAre there any business opportunities available?

Thank you for your interest in doing business with Uncle Tetsu.
We do not have any plan to franchise our operation or find new business partners in Canada at this moment. If you wish to send any information regarding to business opportunities send email to info@uncletetsu-ca.com

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